Operations Manager

Position Overview:

LCPMD is seeking a fast-moving, adaptable Operations Manager to oversee daily case operations, manage expert report progress, and implement scalable systems as we continue to grow. This fully remote role ensures consistency, quality, and timeliness across multidisciplinary teams. The ideal candidate thrives in a fast-paced environment, can quickly pivot to changing demands, and is eager to help optimize operations during an exciting phase of company expansion.

Why Join LCPMD?

• Join a scaling company at the forefront of medical-legal consulting

• Lead operational initiatives with real impact on expert service delivery

• Remote-first culture with flexibility and performance-driven values

• Supportive and specialized team invested in quality and innovation

• Competitive salary and long-term growth opportunities

Qualifications:

• 3+ years of experience in operations, project management, or workflow oversight in legal, healthcare, or consulting environments

• Proven ability to manage complex, deadline-driven workflows with many moving parts

• Demonstrated success in supporting or scaling a service-based organization

• Excellent organizational and analytical skills with strong attention to detail

• Comfortable adapting quickly to new processes, tech platforms, and operational shifts

• Clear communicator who can work cross-functionally and remotely with dispersed teams

• Experience with project management and CRM tools (e.g., Monday.com, Google Workspace)

• Bonus: Familiarity with legal case timelines, expert witness coordination, or clinical documentation workflows 

Responsibilities:

• Manage daily operations related to case flow and expert report production across multiple disciplines

• Track and ensure timely completion of case deliverables, identifying and resolving bottlenecks proactively

• Drive process improvements to increase speed, accuracy, and standardization across recurring workflows Improve and implement scalable systems and SOPs that can support rapid company growth without sacrificing quality

• Oversee report quality control, ensuring outputs meet LCPMD standards and align with contractual obligations

• Support onboarding and performance of employees and contractors, ensuring clarity on workflows, timelines, and expectations

• Produce operational dashboards and reporting for leadership to monitor KPIs, turnaround times, and resource allocation

• Lead regular operational check-ins to identify risks, plan resourcing, and continuously refine internal procedures

• Ensure compliance with HIPAA, internal protocols, and service-level agreements 

Role Expectations:

• Maintain a high level of organization and task prioritization across multiple simultaneous case flows

• Adapt quickly to process changes, growth demands, and evolving client needs

• Communicate clearly and professionally with internal teams, subject matter experts, and leadership

• Demonstrate proactive problem-solving, particularly when faced with shifting priorities or unforeseen delays

• Uphold and reinforce company standards related to report formatting, communication protocols, and information security

• Lead by example in responsiveness, accountability, and operational discipline in a remote environment

• Maintain a solutions-oriented mindset, offering recommendations rather than only reporting issues

• Contribute to a culture of continuous improvement and operational excellence as the company scales